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Support Analyst II

Written by Selerix Leadership on .

Responsibilities (essential job responsibilities are in blue ink):

  • Builds electronic data interface files.
  • Support of end users of Selerix software and services.
  • Knowledge of and ability to manipulate all areas of case building.
  • Respond to email and phone requests for support in a timely fashion.
  • Assess and triage requests and assign priority.
  • Trains clients in the use of system software.
  • Consistently maintains security and confidentiality of all client data per Selerix company
  • policy and HIPAA requirements.
  • Provides system and EDI file support to internal client groups.
  • Effectively communicates technical issues and problems to non-technical clients.
  • Researches reported system design flaws and errors.
  • Balances competing priorities on multiple projects.
  • Diagnoses and solves technical problems.
  • Draft scripts, achieving maximum productivity with minimal wasted effort.
  • Works collaboratively with internal partners to resolve issues.
  • Provides information and reports on issues and projects.
  • Maintains knowledge and competence in JScript and basic database build.
  • Participates in staff meetings, conference calls, and other meetings, as needed.
  • Performs other duties as required.

Working Conditions:

  • Fast-paced environment.
  • Requires normal vision (corrected) both close and distant.
  • Requires normal hearing levels (corrected).
  • Requires working at a desk to use a phone and computer for extended periods of time.
  • Requires sitting, bending.
  • Use office equipment and machinery effectively.
  • Requires normal finger dexterity for keyboarding.
  • Work effectively with frequent interruptions.
  • Lifting requirements of 25 lbs occasionally.
  • Minimal travel <10%.

Organizational Relationships:

Reports to Director, Licensee Support Services.

Send your resume to: jobs@selerix.com

Subject line: Support Analyst II