Even experienced Admins have questions. New team members certainly have plenty. And support hours don’t always align with your schedule. HR Assist is embedded within BenSelect, offering 24/7 plain-language answers and step-by-step support for everyday admin tasks.
- Get clear, reliable answers in real time
- Follow step-by-step instructions, right in the platform
- Skip the wait — no emails, no calls, no delay
- Ask questions in plain language
HR Assist supports a wide range of BenSelect tasks — from simple to complex — using a secure, trusted, closed-loop knowledge base built from our training materials and system guides.
Help answer questions like:
- “How do I approve a pending life event?”
- “Where do I find coverage history for an employee?”
- “How do I generate a payroll report?”
- “What report shows active dependents by plan?”
- “How do I override a missed enrollment?”
- “Where do I reset an employee’s PIN?”
Built for Busy HR Teams
Flattens the Learning Curve
New users get immediate answers as they learn by doing — reducing reliance on tribal knowledge and shortening onboarding time from months to minutes.
Reduces Repetitive Questions
No more fielding the same “how do I…” questions. Experienced admins and broker teams can focus on high-impact work, not training and re-training.
Always On. Always Helpful.
Whether you’re prepping for OE at 7 a.m. or onboarding a teammate after hours, HR Assist is ready when you are.
A Single Source of Truth
HR Assist helps eliminate guesswork by delivering answers sourced from an evergreen library of Selerix documentation, training materials, and user guides. Answers aren’t just fast — they’re accurate.
Account managers do more than manage benefits. They often help untangle admin questions too. It’s part of being a trusted partner — but it can also take up hours each week answering questions that aren’t about benefits strategy, but about where to click.
HR Assist helps shift those routine questions to a reliable, real-time source — so clients get the help they need, right inside BenSelect. That means fewer “quick questions” turning into long calls, and more time for you to focus on what truly drives value for your clients and your business.
HR Assist:
- Eases the volume of day-to-day system questions
- Gives clients immediate, accurate support — 24/7
- Strengthens your position as a strategic advisor
- Scales your service capacity without scaling your support burden
A Smarter Way to Support Admins
HR Assist was built to meet a real need: helping Admins work more efficiently without adding more pressure to HR teams, brokers, or support staff. We listened to your concerns and frustrations and this tool is one more way Selerix is simplifying benefits — for the people doing the hard work behind the scenes.
